Questions? Ask away.
Alternatively, you can reach out to us via email at care@hairhabit.co
General
What Is HairHabit?
‘Hair’ represents the main problem we want to tackle. ‘Habit’ represents us and the action we want people to take.
Together, HairHabit represents our dedication for alleviating hair-loss related problems, to enable people to live life to the fullest.
HairHabit was designed to give your scalp and hair the care it deserves. We create nourishing scalp care solutions that work from the inside and out.
We aim to pioneer a new approach to hair wellness, and that starts from the scalp.
Is HairHabit Safe?
Not only are HairHabit products suitable for most people, but they go through rigorous testing to ensure they are free from harmful ingredients / fillers, and safe for scalp skin.
Please note: If you have a medical condition, or are taking medications (especially anticoagulant and blood-thinning drugs), please consult with your physician before using HairHabit.
Will HairHabit Products Work For My Hair Type?
HairHabit products were formulated to manage hair loss and support scalp wellness for all types of hair. While the characteristics of hair strands may vary by ethnicity, the underlying root causes that affect hair follicles can affect all people equally.
How Is HairHabit Different From Other Brands In The Market?
We're the #1 hair loss and scalp brand in Korea* for a reason. We take a whole-body approach to hair growth by targeting multiple root causes of thinning hair.
Plus, our products are all scientifically developed with 100% drug-free, natural ingredients backed by public research.
*Korea Consumer Awards 2023
Does HairHabit Cause Any Known Side Effects?
Our products are formulated with clean, 100% drug-free ingredients that are not associated with any known side effects.
In fact, part of the inspiration for HairHabit was to find an alternative to existing treatments in the market that were known to have common negative side effects.
As with any product, we do recommend always consulting with your physician before using any new products.
Is It Safe For Pregnant People?
Absolutely! New moms love our Miracle Serum in particular as it can help to minimize postpartum hair loss.
Where Is HairHabit Manufactured?
HairHabit is manufactured in South Korea in a Good Manufacturing Practices (GMP) certified facility. GMP are a set of guidelines outlining a system of manufacturing processes and procedures which gives you the assurance that HairHabit is produced in a sterile environment and that it contains exactly what is written on the label.
The facility where HairHabit is produced has been in business for decades and is committed to meeting the ISO 9001:2008, NPA/NSF GMP, CCOF & QAI Organic and INFANCA Halal standards that are consistent with FDA and international cGMP regulatory requirements. Our facilities are registered with the FDA, and inspected by the Department of Agriculture. We source the cleanest available ingredients and verify this by ensuring that they’re tested for proper identification, purity, and for the presence of heavy metals, pesticides, and other chemicals. Testing of the final product for microbiological safety occurs before being packaged with every lot.
After I See Results, Should I Continue Using HairHabit?
Yes! Seeing results is a positive thing, but a lot of the ingredients in HairHabit need to be taken consistently to keep showing you those results. If you did not make any lifestyle changes to improve your root causes of poor hair health (like diet, lifestyle exposures, and stress), your body will require the added support of the ingredients in HairHabit.
Miracle serum
When Will I See Results?
In as little as 90 days, you can see a more nourished scalp and visibly thicker, stronger, healthier hair. You may also notice less breakage and more density. Results may vary.
Does Miracle Serum Work Faster Than Biotin Booster?
No, our scalp serum was formulated to provide direct scalp support to support visibly thicker hair and complement Biotin Booster that targets the root causes of thinning hair from within.
How Long Does One Bottle Last?
This is a bit different for everyone. One bottle typically lasts 1-2 months. If you’re applying it to the entire scalp, it will last closer to 1 month. When using the serum just in specific areas of concern, the bottle will last an average of 2 months.
Can The Serum Be Used For Other Parts Of the Body?
No, our hair serum is formulated to be used on the scalp specifically. It has not been tested for safety or efficacy on other parts of the body and should not be used in those areas. The most important step you can take for healthy hair in other parts of the body (ex: eyebrows, lashes) is to take our daily supplements to improve them from within.
When Is the Best Time To Apply Miracle Serum?
Our scalp serum should be applied once a day, every day, directly to the scalp. Since you’re focusing application on the scalp, it can be used when hair is dry or when hair is damp and towel-dried after a shower.
What Are Your Patented Ingredients?
Our Miracle Serum contains two key patented ingredients, namely: Miracle Mineral and Soy Act.
What Is The Expiry Date?
The expiry date of Miracle Serum is 2 years from the date of manufacturing. Please refer to the packaging for the specific expiry date.
Can I Store The Product In A Certain Way To Extend Its Shelf Life?
To maximize the product's shelf life, store it in a cool, dry place away from direct sunlight and humidity. Keeping the product tightly closed when not in use can help maintain its quality.
Biotin Booster
When Will I See Results?
Everyone's experience is different, but in our experience, people showed results in as little as 3-6 months*. It's important to remember that healthy hair takes time—and of course, consistency is key.
*Results may vary.
Is Biotin Booster Non-GMO?
Yes!
Does Biotin Booster Contain Any Known Allergens?
Biotin Booster contains Soy Derivatives. Those with allergies to Soy should avoid taking Biotin Booster.
In addition, it contains collagen derived from fish. We recommend those with seafood allergies not take it.
When Should I Take Biotin Booster?
Biotin Booster is made to be taken daily, ideally after a meal. All you need is one pill a day.
What Are The Main Ingredients Of Biotin Booster?
Lots! You can see below a list of our ingredients:
- Biotin
- Vitamin A
- Vitamin C
- Vitamin D
- Selenium
- Niacin
- Hyaluronic Acid
- Collagen
I Struggle Taking Pills. Is Biotin Booster Any Easier?
Yes, of course! We designed Biotin Booster to be as small and compact as much as possible, to make it easy for intake.
What Is The Expiry Date?
Our current batch of Biotin Booster has an expiry date of August 2024.
We prioritize delivering the full nutritional value of our supplement vitamins, and a shorter shelf life helps us achieve this goal.
How Can I Ensure The Supplement Stays Potent Until The Expiry Date?
To maintain the supplement's potency, store it in a cool, dry place away from direct sunlight and humidity. Keeping the container tightly sealed can also help preserve its quality. Following these storage guidelines, along with using the supplement within its intended shelf life, will ensure you receive the full benefits.
Other QUESTIONS
Do You Ship Internationally?
We currently offer domestic shipping from our warehouse in Singapore.
If you are located outside of Singapore, please reach out to us and we will see what we can do. Please note that you will be responsible for all shipping fees (including any taxes / duties).
*Note: For all orders, standard lead times apply depending on courier (subject to availability). You will see the full details, including shipping costs automatically reflected at checkout.
How Long Does An Order Take To Arrive?
All orders will be processed within 1-2 business days, and sent for shipping. Depending on the shipping carrier, it should generally take an additional 3-5 days for your order to arrive at your doorstep.
International orders normally arrive within 2-4 weeks of shipping.
Please note that these orders need to pass through the customs office in your country before it will be released for final delivery, which can occasionally cause additional delays.
Once an order leaves our warehouse, carrier shipping delays may occur due to factors outside our control. We, unfortunately, can’t control how quickly an order arrives once it has left our warehouse.
Contacting the carrier is the best way to get more insight into your package’s location and estimated delivery date.
Can I Make Changes After An Order Has Been Placed?
If a mistake has been made with your order information, please contact us immediately so we can help fix it.
What Is Your Return Policy?
If you change your mind, you can return new and unopened products and get a full refund of the price you paid for the item or exchange up to 15 days from receipt of delivery. Proof of purchase, such as the order number or receipt, is required for all returns.
Please note that this does not apply to any free gifts you may have received as part of a promotion.
All items must not be damaged and packaging must be unopened and seals intact. Please note that you will need to cover all costs of returning any items to us yourself. We advise that you mark your package ‘returned goods’ to avoid further duties. We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us.
Once we receive the returned item and verify its condition, we will initiate the refund process. Refunds will be issued to the original payment method used during the purchase. Depending on your bank's processing time, it may take an several business days for the refund to appear in your account.
These conditions apply only to change of mind returns and do not apply to items that are returned because they are faulty.
To request a return, please get in touch with us via email: care@hairhabit.co
What If My Product Was Damaged During Delivery?
Don’t stress! Just send an email to care@hairhabit.co letting us know what’s up— to speed up the process also send a photo of the product as well.
Please note that it is normal for the shipping carton to show some wear!
To assure prompt resolution, please retain the shipping box, packing materials, and the damaged merchandise for inspection by the carrier if your product does arrive damaged.
How Can I Track My Order?
Once you place your order online, you will be able to see the details of the purchase, follow its preparation, and see shipping updates in the My Account area.
Can I Combine Promotions?
Any offer may not be combined with any other coupons, discounts, offers, or promotions — unless specified.
What Payment Methods Do You Accept?
We offer a variety of convenient and secure payment methods to cater to your preferences:
- Credit and Debit Cards: We accept major credit and debit cards, including Visa and MasterCard.
- PayPal: You can use your PayPal account to make secure payments.
- Bank Transfers: We support direct bank transfers for your convenience. Please contact us directly if you would like to initiate a bank transfer.
- Mobile Payment Services: You can use mobile payment options such as Apple Pay and Google Pay for a seamless checkout experience.